aq77 Casino — Terms & Conditions

In these Terms & Conditions, the following defined terms apply throughout unless context requires otherwise:

• "aq77", "we", "us", or "the Company" refers to the operator of the aq77 online gaming platform at aq77.win, licensed under PAGCOR.
• "Platform" means the aq77 website, game lobby, sportsbook, mobile interface, and all associated services accessible through aq77.win.
• "Player", "you", or "Account Holder" means any natural person who has registered an account on the aq77 Platform.
• "Account" means the individual player account created upon successful registration on the aq77 Platform.
• "Real Money Wager" means any bet placed using funds deposited in Philippine Peso from the Player's Account balance.
• "Bonus Funds" means any promotional credits, free bets, or non-cash incentives credited to a Player's Account subject to wagering requirements.
• "KYC" means Know Your Customer — the identity verification process aq77 conducts on Player accounts as required under Philippine anti-money laundering and gaming regulations.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body that licenses and supervises online gaming operations in the Philippines.
• "PHP" or "₱" means Philippine Peso, the official currency of the Republic of the Philippines and the base currency of the aq77 Platform.

References to the singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation.

By accessing the aq77 Platform, registering an Account, making a deposit, or placing any wager, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, including any documents incorporated by reference.

These Terms constitute a legally binding agreement between you and aq77. If you do not agree to any provision of these Terms, you must cease use of the Platform immediately and refrain from registering an Account.

Your continued use of the Platform following notification of any amendment to these Terms constitutes acceptance of the revised Terms. It is your responsibility to review these Terms regularly.

To register and maintain an Account on the aq77 Platform, you must satisfy all of the following eligibility requirements at all times:

• You are a natural person and not a corporation, trust, partnership, or other legal entity.
• You are at least 21 years of age, as required by PAGCOR regulations governing online gaming in the Philippines. This is a hard minimum — there is no waiver or exception.
• You are physically located within a jurisdiction where accessing online gaming services provided by aq77 is lawful.
• You are not a resident of any jurisdiction where online gambling is prohibited under applicable law.
• You are not a current employee, contractor, director, officer, or immediate family member of aq77 or any of its affiliated game providers and technology partners.
• You have not previously been excluded from the aq77 Platform through a self-exclusion request or regulatory exclusion order that remains in effect.
• You have not had a prior Account with aq77 that was suspended or terminated for Terms violations.

Each natural person is permitted to hold only one Account on the aq77 Platform. Maintaining multiple Accounts ("multi-accounting") is strictly prohibited and will result in permanent Account closure and forfeiture of all balances across all Accounts.

You must provide accurate, complete, and truthful information during the registration process, including your legal name, Philippine mobile number, date of birth, and any additional information requested for KYC purposes. aq77 reserves the right to request supporting identification documents at any time to verify the information provided.

aq77 reserves the right to decline any Account registration application at its absolute discretion without being required to provide a reason for such refusal.

Your aq77 Account is personal to you. You are solely responsible for all activity conducted through your Account, whether or not you personally authorized such activity.

• You must maintain the confidentiality of your aq77 login credentials, including your username, password, and any one-time PIN (OTP) codes sent to your registered Philippine mobile number.
• You must not disclose your Account credentials to any third party, including family members, friends, or any person claiming to represent aq77.
• You must not allow any other person to access or use your Account.
• You must notify aq77's support team immediately if you suspect unauthorized access to your Account or believe your credentials have been compromised.
• aq77 will never request your password through any communication channel. Any such request should be treated as unauthorized and reported to support immediately.

aq77 applies 256-bit SSL encryption to all Account sessions and implements device-based OTP verification for logins from new or unrecognized devices. However, aq77 cannot guarantee absolute security against all potential threats and shall not be liable for losses arising from unauthorized Account access caused by the Player's failure to comply with these security obligations.

All financial transactions on the aq77 Platform are denominated in Philippine Peso (PHP). aq77 accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, 7-Eleven, and USDT, subject to availability and applicable limits.

Deposits:

• A minimum deposit amount applies for each payment method. Current minimums are displayed in the Platform's cashier section and are subject to change.
• Deposits are credited to your Account balance in PHP upon confirmed receipt by aq77's payment processor.
• aq77 does not charge internal deposit fees, though your payment provider may apply their own transaction charges which are beyond aq77's control.
• Deposits made via GCash and PayMaya are typically processed instantly. Bank transfer deposits may take additional time depending on the originating bank's processing schedule.

Withdrawals:

• Withdrawals are processed to the same payment method used for deposit where technically possible, as an anti-money laundering control measure.
• A minimum withdrawal amount applies and is displayed in the cashier section of your Account.
• KYC verification must be completed before aq77 will process any withdrawal above the applicable threshold amount.
• Standard GCash and PayMaya withdrawals are processed within 5 to 15 minutes of approval under normal operating conditions. Bank transfer withdrawals may take longer depending on the receiving financial institution.
• aq77 reserves the right to conduct additional verification checks on withdrawal requests above certain amounts, which may extend processing time. aq77 will communicate the reason for any such delay.
• Withdrawal requests may be declined or held if aq77 has reason to believe the Account may be involved in prohibited activity, pending investigation.

aq77 offers promotional bonuses and incentives to eligible Players from time to time. All bonuses are subject to the specific terms published with each promotion, as well as the general bonus rules set out in this section.

• Bonus offers are available to eligible Players as determined by aq77 at its absolute discretion. aq77 reserves the right to exclude specific Players from specific promotions without being required to provide a reason.
• Bonus Funds are credited to your Account and are subject to wagering requirements before they may be converted to withdrawable Real Money. Wagering requirements applicable to each bonus are published on the promotion's terms page.
• Bonus Funds may only be used to place wagers on eligible games as specified in the individual promotion's terms. Wagers placed on excluded games will not count toward wagering requirements.
• Bonus Funds expire if not wagered within the time period specified in the promotion's terms. Expired Bonus Funds are removed from the Account without compensation.
• aq77 reserves the right to amend, suspend, or withdraw any promotion at any time with reasonable notice to affected Players.

All games available on the aq77 Platform are provided by licensed and certified third-party game providers. Each game is governed by its own specific rules, which are accessible within the game interface and take precedence over general Platform rules in respect of individual game outcomes.

• All Real Money Wagers placed through the aq77 Platform are final once confirmed. aq77 cannot reverse a wager that has been submitted and accepted by the game engine.
• In the event of a technical malfunction or connectivity failure during a game session, the outcome recorded by aq77's server logs shall be authoritative. In the event of a server error, aq77 will review the session and, where possible, resolve the dispute in accordance with the applicable game provider's malfunction policy.
• aq77 displays return-to-player (RTP) percentages for all slot and table games in the lobby. These figures represent the theoretical long-term average return and do not guarantee specific outcomes for any individual session.
• Live dealer game outcomes are determined by the physical results of the dealt game (cards, dice, roulette wheel, etc.) as captured by the provider's live feed. Connectivity issues on the Player's end do not affect the validity of results recorded by the provider's studio systems.
• Sports betting wagers are settled in accordance with the rules published in the aq77 sportsbook section for each sport and market. Void and cancelled events are settled according to the applicable void rules for each market.

The following activities are strictly prohibited on the aq77 Platform and will result in immediate Account suspension, potential permanent closure, and referral to the relevant Philippine authorities where applicable:

• Registering an Account as a person under 21 years of age, or allowing an underage person to access or use your Account.
• Registering more than one Account, either individually or in coordination with other persons.
• Providing false, incomplete, or misleading information during registration, KYC verification, or any communication with aq77.
• Using the Platform for money laundering or any other illegal financial activity in violation of Philippine law, including Republic Act No. 9160 (Anti-Money Laundering Act) as amended.
• Using any software, bot, script, automated system, or artificial intelligence tool to place wagers, exploit game mechanics, or otherwise interact with the Platform in a manner not intended for human players.
• Exploiting software errors, bugs, or vulnerabilities in any game or Platform system. Any Player who discovers a vulnerability must report it to aq77 support immediately rather than exploiting it. Winnings derived from exploitation of known bugs are not withdrawable.
• Using the Platform in connection with or to facilitate any form of fraud, including credit card fraud, identity fraud, or unauthorized payment instrument use.
• Engaging in match-fixing, event manipulation, or any conduct that compromises the integrity of sporting events on which aq77 offers wagering markets.
• Attempting to transfer Account balances or benefits to another person, whether by selling Account access, trading balances, or any other means.
• Using a VPN or other IP-masking technology to circumvent geographic or account restrictions applied by aq77.

aq77 is committed to responsible gaming and is obligated under its PAGCOR license to provide Players with tools to manage their gaming activity. aq77 views responsible gaming not as a compliance checkbox but as a genuine obligation to the Filipino players it serves.

The following responsible gaming tools are available to all aq77 Account Holders and are accessible from the Account settings panel:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limits can be reduced immediately. Requests to increase a limit are subject to a 48-hour cooling-off period before taking effect.
• Loss Limits: Players may set maximum loss thresholds for defined time periods to prevent excessive losses during any single session or period.
• Session Reminders: Time-based reminders can be enabled to alert Players of how long they have been actively playing. These alerts require active acknowledgement before the session continues.
• Self-Exclusion: Players who wish to take a break may request self-exclusion for periods ranging from 30 days to permanent account closure. Self-exclusion requests are processed by aq77's support team through the live chat channel and take effect within 24 hours of confirmation.
• Reality Check: Players may enable a running net session balance display showing their cumulative deposit and win/loss position for the current session.

If you feel that your gaming is no longer within your control, aq77 encourages you to make use of the self-exclusion tool or contact the aq77 support team directly via Live Chat. Support agents are available 24/7 and are trained to handle responsible gaming requests with care and without judgment.

aq77 also recognizes the responsible gaming framework established by PAGCOR for licensed Philippine gaming operators. Players may seek information from PAGCOR regarding responsible gaming standards applicable to licensed operators in the Philippines.

All content on the aq77 Platform — including but not limited to the aq77 brand name, logo, website design, game interfaces, graphics, text, software, and promotional materials — is the proprietary intellectual property of aq77 or its licensed third-party providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the aq77 Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include any right to:

• Reproduce, distribute, or publicly display any Platform content for commercial purposes.
• Modify, reverse-engineer, decompile, or create derivative works from any Platform software or game code.
• Use the aq77 brand name, logo, or any associated marks in any manner not expressly authorized by aq77 in writing.
• Scrape, harvest, or systematically extract data from the Platform by automated means.

Any unauthorized use of aq77's intellectual property may constitute a violation of Philippine intellectual property law and will result in immediate Account termination and potential legal action.

To the fullest extent permitted by applicable Philippine law, aq77 limits its liability to Players as follows:

• aq77 shall not be liable for any loss of profits, loss of data, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the Platform.
• aq77 shall not be liable for any interruption, suspension, or unavailability of the Platform caused by circumstances beyond its reasonable control, including but not limited to telecommunications failures, power outages, natural disasters, or acts of government.
• aq77 shall not be liable for the content, accuracy, or availability of third-party game provider services integrated into the Platform. Game providers operate under their own license and service agreements.
• aq77's aggregate liability to any Player for any single claim arising under these Terms shall not exceed the total amount deposited by that Player into their Account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, willful misconduct, or death or personal injury caused by aq77's negligence where such exclusion is not permitted under Philippine law.

aq77 reserves the right to suspend or terminate any Account, or restrict access to any Platform feature, at any time and for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Providing false, inaccurate, or fraudulent information during registration or at any subsequent point.
• Failure to complete KYC verification within the required timeframe.
• Conduct that aq77 reasonably believes constitutes a violation of Philippine law, including gaming, anti-money laundering, or data protection legislation.
• A request by a regulatory authority, law enforcement agency, or court of competent jurisdiction.
• Protection of aq77 platform integrity or protection of other players from harm.

Upon Account termination for Terms violations, all Bonus Funds and winnings derived from bonus wagers are forfeit. Withdrawable Real Money balances — i.e., PHP funds deposited by the Player and not subject to pending wagering requirements — will be returned to the Player through the registered payment method following completion of any required investigation, unless the balance is subject to a legal hold or regulatory freeze.

Players may close their Account voluntarily at any time by contacting aq77 support via Live Chat. Voluntary closure requests are processed within 24 hours. Any remaining Real Money balance will be withdrawn to the Player's registered payment method before final closure.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including applicable PAGCOR regulations. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Dispute Resolution Process:

1. Step 1 — Contact Support: In the first instance, Players should raise any dispute or complaint with aq77's customer support team via Live Chat, Messenger, or Viber. The support team will attempt to resolve the issue within five (5) business days of receipt of a complete complaint with supporting information.
2. Step 2 — Formal Complaint: If the dispute is not resolved satisfactorily at Step 1, the Player may escalate by submitting a formal written complaint by email to the address displayed in the Contact section of the Platform. aq77 will provide a formal written response within fifteen (15) calendar days.
3. Step 3 — Regulatory Escalation: If a dispute remains unresolved following Step 2, the Player may refer the matter to PAGCOR in accordance with PAGCOR's applicable complaint handling procedures for licensed online gaming operators.

aq77's decision on any technical dispute regarding game outcomes, where supported by verified server logs, is final in the absence of demonstrable system error.

aq77 reserves the right to amend these Terms & Conditions at any time. Amendments will be communicated to Account Holders through one or more of the following channels:

• Publication of the updated Terms on the Platform with a revised effective date.
• A notification displayed on the Platform's login or home page for a reasonable period following the change.
• An SMS or email notification to the Player's registered Philippine mobile number or email address.

It is your responsibility to review these Terms periodically to ensure you remain informed of any changes. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree to an amendment, you must stop using the Platform and may request voluntary Account closure in accordance with Section 12. Continued use following an amendment constitutes your unconditional acceptance of the revised Terms.

If you have any questions about these Terms & Conditions or your aq77 Account, our customer support team is available 24 hours a day, seven days a week through the following channels:

• Live Chat: Accessible directly through the aq77 Platform when logged in. Average response time: 3–5 minutes.
• Messenger: Available through aq77's official Messenger channel. Response time varies but is monitored continuously.
• Viber: Available through aq77's official Viber account for Filipino players who prefer this channel.
• Email: [email protected] — for formal written correspondence regarding account disputes, legal matters, or regulatory inquiries.

aq77 support agents handle queries in English and are familiar with the Philippine gaming regulatory context. For responsible gaming concerns, including self-exclusion requests and limit adjustments, support agents are trained to handle such queries with appropriate care.